It Support
It & Desktop Support
Your Desktop, Our Duty. Simple, memorable, and conveys responsibility for every user device.
overview
IT and Desktop support Track record
Our record of providing secure IT and desktop support in the varying settings speaks of itself as we have been able to keep system availability at or above 99.8% each year with an annual decrease in average days to solve a ticket of 35 percent. This is achieved by proactive monitoring, automated patch management and a knowledge-base self-service portal which enables end users to fix simple problems on their own and allows our support team to address the complicated issues.
All of our IT services include:
- WINN Successfully accomplished over 1,000 IT and desktop support projects across the globe.
- Provided on-site and off-site services that were executed flawlessly.
- Reliable delivery of time and cost promises with clients.
- Assured a 2448 hour response time of the most urgent requests.
- Forged long-term relationships through service provision which was clear and results oriented.
Year Founded
Locations Managed
Service Satisfaction
Tickets Closed
24/7 IT care because downtime never takes a holiday
In the modern business world that is rapidly moving, the IT operations have ceased to be an option, but rather an enabler of productivity. Desktop support teams are at the forefront working towards ensuring that off-screen frustrations are converted to on-screen successes. Desktop support specialists are the initial line of defense, whether it is a user who is locked out of their laptop, a printer that does not print, or a bug in a software that brings down a project, they are able to diagnose, troubleshoot, and fix the problem before it becomes part of the downtime.
Where Teams Thrive, We’re Here
It Support
Core Service Portfolio
Our Core Service Portfolio delivers the full spectrum of solutions that empower our clients to thrive in an ever‑changing marketplace. At its heart is a blend of strategic consulting, cutting‑edge technology implementation, and ongoing operational support, all tailored to the unique needs of each organization. From data‑driven insights that unlock growth opportunities to cloud migrations that accelerate agility, we partner with businesses to design, deploy, and manage services that drive efficiency, resilience, and value. With a proven track record of delivering measurable results, our portfolio is built on industry best practices, rigorous governance, and a relentless commitment to client success.
- Windows10 upgrades using USB and SCCM to upgrade with ease.
- Specialist migration of Windows 7/8 to Windows 10, with the least downtime.
- End-to-end Office 365 solutions including licensing, migration and support.
- Complete desktop support: installation, hardware upgrade, and troubleshooting.
- Consistency of hardware and applications upgrades to ensure the security and effectiveness of systems.